Scheduled Weekly Visits
Each customer site is assigned a set weekly (or every other week) service window. During this visit, a FleetBasics technician performs preventive maintenance tasks such as fluid checks, tire pressure, lighting, and minor mechanical service. All services performed as part of a weekly service window are substantially cheaper than if performed on an unscheduled basis.

Standard Repairs
Most common repair tasks (batteries, belts, brakes, etc.) are now billed at pre-published flat rates, rather than time and materials. This change simplifies billing, helps with budgeting, and ensures predictable costs for repeat tasks. Existing customers familiar with our old time-based model may find the new structure easier to forecast- and often more cost-effective.

Unscheduled Repairs (Outside Visit Window)
When a repair is needed outside the scheduled visit window, a call-out fee applies in addition to the standard flat-rate charge. This covers the added cost of mobilizing field staff on short notice while keeping labor pricing transparent and consistent with scheduled work.

Repair Credit Bank (Optional)
Customers may choose to pre-fund a repair credit balance. This credit can be applied to any scheduled or unscheduled repairs, helping avoid delays related to purchase orders and approvals. Pre-funding repairs:

• Locks in current pricing

• Ensures faster response

• Allows for rollover of unused credits (up to 6 months)

Credit-Based Participation
For customers with limited credit history or irregular payment records, a pre-funded repair credit balance may be required to access unscheduled service. This avoids billing friction and ensures availability.

Scope of Work
FleetBasics focuses on repeatable, low-risk mechanical services- battery swaps, belt replacements, lubrication, minor brake work, and inspections. We do not handle engines, transmissions, emissions systems, or fabrication. As part of the account approval process, prospective customers must demonstrate a relationship with a full-service shop for those needs.

Operational Consistency
Flat-rate pricing, combined with scheduled visits and consistent routes, allows us to keep your fleet running without surprises. This model aligns our incentives with yours- we’re most profitable when your equipment stays on the road.