Solanum provides "service solutions that fit your fleet". Flexibility is the core philosophy behind everything we do.
What we service:
We service mostly mobile equipment- heavy trucks, medium-duty trucks, "yellow iron" (trackhoes, bulldozers, etc.), forklifts, and tractors. We can also service most other machinery you depend on to run your operation- and have serviced everything from jewelry polishing machines to welding transformers. We can service passenger automobiles if they are part of a fleet or incidental to your business operation.
How we save you money:
Since downtime and logistics affect your bottom line, in-field service can help you avoid losing business while waiting in line at a brick-and-mortar shop. In most cases we can service your truck or machine wherever it sits now, even if that's off the beaten path- which may save you a substantial towing bill. Lastly, we're much more flexible than an in-house service department, so you won't be left with legacy overhead costs if your volume of business changes.
Who we work with:
We work with small, medium, and growing fleets. Our experience has been that our work is most valuable when there's a gap between internal resources and the service needs of the fleet- such as when an in-house service department is stretched thin or when the fleet isn't yet big enough to take on a full-time in-house mechanic and the overhead costs that can bring.
Who we are:
Our team is headed by Curtis McKittrick, a fleet management professional with 10 years of experience managing small and growing fleets. Marketing and customer service is managed by Hugh McKittrick, an entrepreneur with 55 years of experience in creating mutually beneficial business relationships with other New Jersey businesses. Field operations are handled jointly by Curtis and a team of both in-house and contracted personnel with specialties ranging from lubrication, to powertrain diagnostics, to hydraulics repair.
Where we work:
We work anywhere in New Jersey, and anywhere within 50 air miles of Newark (EWR), Philadelphia (PHL), and Lehigh (ABE) airports. We can reach almost any location that your machines can, and most of the time we work outside wherever the machine happens to be when you call us. Over the years we've become very good at the ins-and-outs of good, fast service outside the controlled environment of a shop.
Where we are:
Management and most operations are currently conducted from Frenchtown, NJ. We are moving through the growth process ourselves at the moment, and our personnel and subcontractors operate from a variety of different locations throughout the areas we serve. Although we intend to eventually consolidate operations to a smaller number of locations, we do not anticipate ever operating from one single one- flexibility and a physically large footprint are a key part of the value we provide.
When we work:
Service is available 24/7, and many of our delivery & short-haul customers save considerable downtime by scheduling service overnight. Generally we can provide emergency breakdown service within 24 hours of your call, and work with a large network of local parts suppliers to deliver on tight schedules. Preventive maintenance and comprehensive major repairs are usually available on a 3-5 business day lead time.
How we work:
Our standard practices are explained in detail in the "FAQ" and "Standard terms & Conditions" documents available under the "DOCUMENTS" tab. For most accounts we bill in arrears on a net-30 basis, for certain emergency calls or situations where a large purchase of materials is required upfront, we require a deposit and/or immediate final payment. We aim to be brutally transparent about what we are and aren't good at, as well as our pricing structure, and a comprehensive list of the items we charge for and when we charge them is published once per quarter on this website.
Where the name came from:
Solanum is the genus that contains potatoes (S. tuberosum) and tomatoes (S. lycopersicum)- we believe commercial machinery should be as important yet unassuming as a potato, and the name stuck.